Login & Startpage
Login and password
Structure of SmartProcess
Customize start page
Elements on the start page
Customize main menu
Full text search
Workflows and Cases
Create Workflows
Workflow objects
Workflow object: Task
Workflow object: Decision
Workflow object: Forward case
Workflow object: Send e-mail
Workflow object: Start, intermediate and end event
Workflow object: Timer
Workflow object: Parallel gateway
Workflow object: Sub-Process
Workflow object: Incoming message
Workflow object: Send form via e-mail
Workflow object: Service/Export
Form designer
Form fields
General field properties
Field: Text / List without multiple selection
Field: Multiple selection list
Field: Multirow text
Field: Multirow formatable text
Field: Number
Field: Date
Field: Date / Time
Field: Function-Fied
Field: Contact selection
Field: Field group
Field: Catalog fields
Field: Data source for processes and documents
Field: Process and Document fields
Field: Wiki
Field: Free input
The form designer
Workflow basics
Process model of a workflow
Workflow Settings
Rights workflow participants
General placeholders for Word reports in workflows
Case processing
Workflow-Applications
Processes
Menu structure & terms
Process modelling
Process objects
Overview: BPMN objects
Object: Task
Object: Sub-Process
Object: Connectors
Object: Events
Object: Gateways
Object: Pool & Swimlane
Object: Artifacts in general
Object: Artifacts IT System, Resource
Object: Data object Input / Output, Adjacent process
Object: Artifacts KPI, Risk, Control, Opportunity
Object: Artifact Related document
Additional modelling objects
User-defined images as modeling objects
The process designer
Create process groups & processes
Formatting and positioning objects
Reuse & copy objects
Process details
List: Details
User-defined fields
List: Actions
List: Documents
Lists: Terms and abbreviations / Requirements
Lists: Indicator (KPI), Risks, Opportunities
List: Process participants
Process description
Publication and access rights
State and version
Publication of processes / documents
Validity
Read and edit access
Read confirmation
Knowledge questions for read confirmation
Additional features for processes
Documents
Documents - menu structure
Create documents
Document details
Edit files directly in Office
Properties and Placeholders in Word files
Documents - State, version, publication and validity
Organization chart
Reporting
Reporting menu
Reporting for processes and documents
Reporting for cases
Saved reports
Share reports
Excel Report Designer (Additional module)
Catalogs
Settings
Users, permissions & organizational units
Authorization profiles
Introduction authorization profiles
Authorization profile - Tab Workflows / Cases
Authorization profile - Tab Processes
Authorization profile - Tab Documents
Authorization profile - Tab Organization chart
Authorization profile - Tab Reporting
Authorization profile - Tab Contact
Authorization profile - Tab User
Authorization profile - Tab Catalogs
Authorization profile - Tab Wiki
Authorization profile - Tab Administration
Authorization profile - Tab Others
Organizational units and roles
Manage users
Representative
Catalogs
Import
Import of data
Contact import
User import
Organizational unit import
Case import
Meta data import for documents
Emails and text modules
Configure application
Language
Automatic translation
Date and time
Login options and views
Settings for process management
Modeling rules
Symbols for processes and process groups
Process view
Settings for document management
Document templates
Document type
Settings for the organizational chart
Display of the logos
Unavailability for cases for dates
Directory services (AD, Entra ID / Azure AD) and single sign-on
User notifications
Password security
IP Filter (only for SaaS Systems)
API Profile (Additional module)
Manage maintenance access (only for SaaS systems)
Word report designer for printouts (Additional module)
AI Function SmartAI (Additional module)
Audit Trail
Initial configuration SmartProcess - Process and document management
Video tutorials
Video tutorials: Business Process Management
Video tutorial for process participants
Video tutorial for working with workflow cases
Video tutorial on audit management
Version & Release notes
Release Notes
Version 24.9 Release Notes
Version 23.10 Release Notes
Version 22.10 Release Notes
Version 22.5 Release Notes
Version 22.3 Release Notes
Version 21.3 Release Notes
Version 9.1.0.10 Release Notes
Version 9.1.0.9 Release Notes
Version 9.1.0.8 Release Notes
Version 9.1.0.7 Release Notes
Version 9.1.0.6 Release Notes
Version 9.1.0.5 Release Notes
Version 9.1.0.4 Release Notes
Version 9.1.0.3 Release Notes
Manuals from previous versions
Version 25.11 Release Notes
Version 25.3 Release Notes
Info about version
General
SmartProcess API
Mobile Web App
HTML field
Contacts
File attachments in SmartProcess
Manage Wikis
Use QR codes with SmartProcess
Contact & Forum
Table of Contents
- All Categories
- Version & Release notes
- Release Notes
- Version 21.3 Release Notes
Version 21.3 Release Notes
A new calendar-based versioning scheme is used for SmartProcess since the year 2021. The previous version 9.1.0.10 is now followed by version 21.3 (year.month). Processes / Documents. Share feature -…
Processes / Documents
- Share feature - The new Share button allows other SmartProcess users to share a process or document. The following options are available:
- Share link to document -> Opens a new message in the e-mail software you have defined as default (e.g. Outlook). The mail contains the link to the latest version of the process / document that the recipient is allowed to see.
- Send file by e-mail (only for documents) -> For documents, the currently published version of the file attachment can also be sent by e-mail.
- Show link -> Opens a window in which the link to the process / document is displayed.
- Invite for feedback / comments -> Opens the function to request feedback on the process / document from other users.

- In the process management settings, it is possible to specify that the navigation area in the Processes menu should initially be hidden.
- In the process management settings, it is possible to specify that annotations to a process are only possible via the 'Feedback / Comment' workflow provided for this purpose. In this case, the original comment function is deactivated. If comments already existed for some processes, they are retained and can still be managed.
- Changes in the view to create a new document via the <+ Create> button:
- A preview is displayed for document templates in Word format.
- The document template can be downloaded via the download icon in the preview.
- A search bar has been integrated to search all document templates.

- User-defined fields can be created for all artifacts, e.g. to record individual information about IT systems.
- In the Versions window, the new columns 'Valid from' and 'Valid to' are available to view in which period a published version of the process / document was valid.
Workflows / Cases
- Form designer - In the properties of a field, the entries for selection lists can now be sorted using drag & drop.
- Form designer - For visibility constraints, it is possible to specify that a field should be hidden under the same conditions as another field ('Visibility same as field).
- Form designer - Field groups can be hidden in the case depending on other fields.
- Automatic sending of escalation e-mails can be deactivated individually for each timer object.
- Text modules for case e-mails can be copied.
- For text modules for case e-mails and signatures, additional placeholders are available for information about the sender of the e-mail (e.g. the mobile number).
- If there are several contact fields with e-mail addresses in a case, the recipient of an ad hoc e-mail can be selected from these e-mail addresses from a drop-down list.
- For tasks sent via the workflow object Send form via e-mail, the signature via a signature field is now supported.
General
- News entries on the start page can now already be created with an editor license (previously a designer license was required)
- When importing users, the new column 'Send access data to new user' can be used to specify whether the new user should receive his login data by e-mail after the import.
- The properties of a role can be exported as a PDF file.
- Contacts menu - Multiple contacts can be selected by checkbox, e.g. to delete them at the same time.
- Contacts menu - In the contact list, an icon quickly indicates whether the contact is a company or a contact person.

- Security Assertion Markup Language (SAML) support for authentication (single sign on) of users in the cloud application. SmartProcess can be configured to use an external identity provider (IdP) to authenticate users using SAML 2.0.
How did we do?
Version 22.3 Release Notes
Version 9.1.0.10 Release Notes